Terms & Conditions

Introduction

Welcome to UCAB. These terms and conditions outline the rules and regulations for the use of our transportation services, accessed via our website or over the phone.

Contractual Agreement

By booking a journey with RT, you enter into a contract for transportation services provided by our licensed private hire vehicles (PHVs) and drivers (PHDs). All our vehicles and drivers are licensed under Private Hire and Taxi legislation.

Bookings

We required a minimum 4 hours notice to book a ride online, if you do require to book a ride within 4 hours please drop us email or Chat with us on WhatsApp.

Payment

Payment for services requested through our website or phone is due upon booking. Rates are subject to change based on the services used and do not include voluntary gratuities.

Cancellation Policy

You may cancel a confirmed service, though a cancellation fee may apply. We reserves the right to cancel a service under certain conditions.

• You can request for cancellation anytime before to start a ride.
• 15% cancellations fee will be applied if cancellation request will be made within an hour.
• If cancellation request made more than hour than no cancellation fee will be applicable.

Termination

Your access to our services may be terminated if there is a breach of these terms and conditions or any other related agreement.

Limitation of Liability

Our liability is limited where legally permissible. We are not responsible for any indirect losses or damages that may arise from the use of our services.

Indemnity

You agree to indemnify RT and its associates from any claims, liabilities, or expenses arising from your misuse of our services or any breach of these terms.

Dispute Resolution

Should a dispute arise, please contact us. We will attempt to resolve the matter amicably.

Updates to Terms

RT may update these terms and will notify you of any changes at least two weeks in advance.